Questions By Topic
Are you a Manufacturer?
Where are you located?
We have several locations in North America and Asia. Please visit our locations page for a list of our addresses.
Do you have an 800 number?
Do you have a catalog you can send me?
Our catalog is online at www.saxco.com
Are you open to the public?
Yes, we have several showrooms displaying our products.
2791 Napa Valley Corporate Way
Napa, CA 94558
By Appointment Only
Kelley Point Distribution Center
Building 4 Unit 200
15849 N. Lombard Street
Portland, OR 97203
By Appointment Only
2360 Cornwall Road,
L6J 7T9 Canada
By Appointment Only
Can I pick up my order?
Yes, we offer Will Call at select locations. Please call to inquire.
What are your business hours?
Our business hours are 8:00 – 4:30 M-F, however our showrooms and warehouses are open from 8:00 – 4:00 only.
Is there a minimum requirement?
Yes, the minimum purchase requirement varies by product type. Please call.
Can we mix our order to meet the minimums?
Yes, you can mix order, however we can not break cased goods.
Can I buy a sample case?
Yes, we can sell one case + tax as sample. One time only.
Are capsules/closures included with containers?
No, all capsules/closures are sold separate.
Is there a price list available to send me?
We do not publish our price list, please contact Sales/Customer Service for pricing.
What form of payment do you accept?
Cash, check, Visa, MasterCard , Discover Card and American Express.
Do you offer credit terms?
Yes, you would need to complete our credit application, which can be completed directly from our website.
Do you stock all the products on your website?
Some are in stock, some are special order. Please call for availability.
Where are your products produced?
We offer domestic and globally sourced options.
Is the glass recycled?
Our glass is produced new, however at some point, all glass is recycled.
Do you sell cartons?
Yes, we sell KD (Knock-Down) cartons as well as partitions (dividers). Cartons can also be printed. Please call for details.
Can I buy undecorated tableware from you?
You can purchase a few select items undecorated. Please call or email for more information.
What is your minimum on decorated tableware?
The minimum varies from full pallets to 576 pieces. Please call or email for further details.
What is the lead-time for decorated tableware?
New & repeat decoration orders can take approximately 4-12 weeks. There is a possibility of increased lead times if glassware is coming from overseas. Please call or email for more detail.
Can you create artwork for us?
We request that all customers send their approved, finished artwork to us. This should be sent in a PDF file and all verbiage should be sent as art.
What is the difference between Polylaminate and PVC?
Polylaminate capsules are comprised of three layer aluminum-polyethylene aluminum seamed skirt and aluminum top. PVC are comprised of PVC skirt and aluminum or clear top disc.
What size and color capsules do you carry?
Sizes and color varies.Please call.
What is the lead time on custom capsules?
Approximately 12-16 weeks, once all artwork has been approved.
How do I get a quote for custom capsules?
Please call 877-641-4003 for more information.
What are shrink sleeves made of?
Polyethylene terephthalate glycol, commonly known as PETG, is a thermoplastic polyester providing significant chemical resistance, durability, and excellent formability for manufacturing. It has a low forming temperature and can be easily heat-bent. PETG combines high shrink rate and high strength characteristics. It is ideal for applications where contours on the label top and bottom are required.
Can you print on shrink wrap sleeves?
Yes, the PETG film accepts digital and flexo inks very well and allows for distortions to be built into graphics to account for shrinkage within image – ideal for all types of vessels.
What are shrink sleeves used for?
Shrink sleeves are commonly found on glass, PET bottles and cans. Shrink sleeve applications are usually limited by size of vessel and amount of shrink percentage needed to shrink to fit around widest point of the vessel.
How does a shrink sleeve machine work?
The sleeve is dropped down on the vessel prior to entering a heat tunnel. Our unique sleeving equipment, Tornado Tunnels, uses directional heat blowers that ‘shrink’ onto the can by adhering the film to the bottom of the can first, and then moving up the can. This gives us a uniform, frown-free film application that is consistent and measurable.
How are shrink sleeve labels printed?
The flat film is directly printed by print process (either digitally or flexographically) and then converted into sleeves by seaming the “around” direction of film ends to each other forming a cylindrical sleeve. The sleeves are printed on the inside of the film, giving them increased durability.