Frequently Asked Questions

General Questions

Are you a Manufacturer?

No. We are a distributor of glass, aluminum and plastic containers for the Wine, Beer, Liquor, Food and Non-Alcoholic Beverage industry. We also supply tableware, closures and adhesives.

Where are you located?

We have several locations in North America and Asia.

Please visit our locations page for a list of our addresses.

Do you have an 800 number?

Yes. 1-877-641-4003

Do you have a catalog you can send me?
Our catalog is online at www.saxco.com

Are you open to the public?

Yes, we have several showrooms displaying our products.

California

2791 Napa Valley Corporate Way
Napa, CA 94558
By Appointment Only

Oregon

Kelley Point Distribution Center
Building 4 Unit 200
15849 N. Lombard Street
Portland, OR 97203
By Appointment Only

Canada

2360 Cornwall Road,
Oakville, Ontario
L6J 7T9 Canada
By Appointment Only

Can I pick up my order?

Yes, we offer Will Call at select locations. Please call to inquire.

What are your business hours?

Our business hours are 8:00 – 4:30 M-F, however our showrooms and warehouses are open from 8:00 – 4:00 only.

Is there a minimum requirement?

Yes, the minimum purchase requirement varies by product type. Please call.

Can we mix our order to meet the minimums?

Yes, you can mix order, however we can not break cased goods.

Can I buy a sample case?

Yes, we can sell one case + tax as sample. One time only.

Are capsules/closures included with containers?

No, all capsules/closures are sold separate.
Is there a price list available to send me?
We do not publish our price list, please contact Sales/Customer Service for pricing.
What form of payment do you accept?

Cash, check, Visa, MasterCard , Discover Card and American Express.

Do you offer credit terms?

Yes, you would need to complete our credit application, which can be completed directly from our website.

Do you stock all the products on your website?

Some are in stock, some are special order. Please call for availability.

Where are your products produced?

We offer domestic and globally sourced options.

Is the glass recycled?

Our glass is produced new, however at some point, all glass is recycled.

Do you sell cartons?
Yes, we sell KD (Knock-Down) cartons as well as partitions (dividers). Cartons can also be printed. Please call for details.

Tableware

Can I buy undecorated ware from you?

You can purchase a few select items undecorated. Please call or email for more information.

What is your minimum on decorated tableware?

The minimum varies from full pallets to 576 pieces.  Please call or email for further details.

What is the lead-time for decorated tableware?

New & repeat decoration orders can take approximately 4-12 weeks.  There is a possibility of increased lead times if glassware is coming from overseas. Please call or email for more detail. 

Can you create artwork for us?

We request that all customers send their approved, finished artwork to us. This should be sent in a PDF file and all verbiage should be sent as art. 

Capsules
What is the difference between Polylaminate and PVC?
Polylaminate capsules are comprised of three layer aluminum-polyethylene aluminum seamed skirt and aluminum top. PVC are comprised of PVC skirt and aluminum or clear top disc.
What size and color capsules do you carry?

Sizes and color varies. Please call.

What is the lead time on custom capsules?

Approximately 12-16 weeks, once all artwork has been approved.

How do I get a quote for custom capsules?

Please call 877-641-4003 for more information.

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